Refund policy

🔁 Return & Refund Policy

(Global – Security & Smart Lock Products)

🌍 Scope of Application
This policy applies to all international orders, including but not limited to the United States, the European Union (EU), Singapore, Malaysia, the Philippines, and other overseas destinations.

⏰ 1. Return Eligibility Period

  • 📅 Customers may request a return within 30 days from the date of delivery.

  • ⛔ Requests submitted after 30 days will not be accepted unless required by mandatory consumer protection laws.

  • 🇪🇺 For customers located in the European Union, statutory withdrawal rights, where applicable, shall prevail over this policy.

✅ 2. Eligible Reasons for Return or Refund

Returns or refunds may be approved only under the following circumstances:

  • 🏭 Verified manufacturing defect (DOA – Dead on Arrival)

  • 📦 Damage during shipping

  • 🔄 Incorrect item delivered

📌 Customers must contact us within 7 days of delivery and provide:

  • 🧾 Order number

  • 📝 Detailed description of the issue

  • 📸 Clear photos or 🎥 video evidence of the defect

⚠️ Failure to provide sufficient evidence may result in denial of the return request.

🚫 3. Non-Returnable Situations (Important)

Returns and refunds will NOT be accepted in the following cases:

  • 🤷 Change of mind

  • 🔧 Improper installation or installation by non-professionals

  • 💧 Damage caused by misuse, negligence, water exposure, modification, or disassembly

  • 🚪 Products that have been installed and show signs of use

  • 📦 Missing accessories, original packaging, manuals, or components

  • 💸 Final sale or discounted items

  • 📏 Incompatibility with local door specifications, building codes, or regulations

  • 📡 Local wireless frequency incompatibility (Bluetooth / Wi-Fi / RF)

  • 🛃 Customs clearance failure or import refusal in the destination country

🔐 Digital smart locks are security and safety products.
Once installed, they cannot be resold and are therefore generally non-returnable unless defective.

🛠️ 4. Installation & Compliance Disclaimer

  • 👷 Professional installation is strongly recommended.

  • The buyer is responsible for:

    • 📐 Ensuring compatibility with local door size, thickness, and mortise type

    • 🔥 Compliance with local building, fire safety, or telecommunications regulations

    • 📜 Verifying local certification requirements prior to purchase

🇰🇷 We are not responsible for installation errors, regulatory restrictions, or compliance issues outside Korea.

🚚 5. International Shipping & Return Costs

👤 If the return is due to customer responsibility
(e.g., change of mind or installation issues):

  • ✈️ International return shipping costs are the customer’s responsibility

  • 💰 Customs duties, VAT/GST, and handling fees are non-refundable

  • 🔻 Return shipping and related fees may be deducted from the refund amount

🏭 If the return is due to a verified manufacturing defect or incorrect shipment:

  • 📦 Return shipping costs may be covered or reimbursed upon approval

💳 6. Refund Processing

1️⃣ Return request submitted
2️⃣ Return approved by our support team
3️⃣ Product received and inspected
4️⃣ Refund issued to the original payment method

⏳ Refund processing may take 5–14 business days, depending on the payment provider and financial institution.

🛃 7. Customs, Duties & Taxes (International Orders)

  • 🌐 Import duties, VAT, GST, and other local taxes are the responsibility of the buyer

  • ❌ If a package is refused or returned due to customs issues, related costs will be deducted from the refund

📧 8. Contact Information

To request a return or report an issue, please contact:

📌 Please include your order number and supporting evidence in your inquiry.

⚖️ 9. Legal Notice

  • This policy is provided for international e-commerce transactions conducted via Shopify.

  • This policy does not constitute legal advice.

  • Mandatory consumer protection laws in the buyer’s country may override certain provisions of this policy.

📝 By purchasing from our store, the customer acknowledges and agrees to the terms stated above.