Return & Refund Policy Content
📦 Return & After-Sales Service (A/S) Policy
1. Product Receipt & Pre-Installation Check
📦 1. Check Contents Upon Delivery
Please inspect the package immediately upon receipt.
🕒 Report any missing items within 3 days of delivery.
🔌 2. Confirm Operation Before Installation
Before installing the product, please:
• Connect the wires 🔌
• Insert the batteries 🔋
• Make sure the lock powers on ✅
👉 This simple step prevents installation-related issues.
⚠️ 3. Handle Installation with Care
💡 About 90% of customer issues occur during installation.
Common problems include:
• 🔧 Wire damage
• 🔄 Excessive wire bending
• 📎 Connector pin damage
Please proceed carefully and handle all parts gently.
🚫 4. Important Warranty Notice
Damage caused by incorrect installation or mishandling is NOT covered under free return or warranty.
2. Return Policy
🗓️ Return Period: Within 30 days from the date of receipt.
📦 Conditions:
✅ Must be in the same condition as received.
🚫 Unused, with tags attached, and in original packaging.
🧾 Receipt or proof of purchase required.
🚚 Return Shipping Fee:
• 🔁 Customer’s change of mind → Customer pays shipping.
• ❌ Defective or wrong item → Seller pays shipping (Free return).
💳 Refunds:
Processed to the original payment method after 🔍 inspection of the returned item.
⚠️ Returns are accepted within 30 days of delivery.
🚚 Customer is responsible for return shipping costs (unless defective).
💵 A 10% restocking fee applies for opened items.
💰 Refunds are processed in USD to the original payment method.
❌ No returns accepted for customized or installed products.
3. Non-Returnable Cases & Notes
📶 BLE / Wi-Fi Functions
🌐 Performance may vary depending on internet environment, smartphone brand, or model in each country.
📱 Because of these variations, 100% operation cannot be guaranteed across all devices and networks.
⚠️ These are not product defects and are not eligible for full refund or return.
🎮 Remote Control
🧴 Treated as a consumable item with 3-month free warranty.
💵 After 3 months, replacement is available at cost (USD 30).
🚫 Full product return due to remote malfunction is NOT accepted.
💳 RF Card
📛 If an RF card cannot be registered, a USD 3 refund per card will be issued.
⚠️ However, a full lock return solely for RF card registration issues is NOT accepted.
4. After-Sales Service (A/S) Policy
🛡️ 1. Warranty Period & Conditions
⏱️ Within 3 months → Seller covers round-trip shipping for repair or replacement (refurbished unit).
📦 3 months ~ 1 year → Customer covers return shipping, seller covers resend shipping.
🚪 If the door cannot be opened due to damage:
🔑 Models with emergency key → Damage caused by forced opening is not covered.
🔒 Models without emergency key → Replacement with a refurbished unit will be provided.
⚠️ The damaged unit must be returned to Korea as evidence before replacement.
🧰 1 ~ 2 years → Free repair service; customer pays round-trip shipping.
5. Advance Replacement Policy
⏩ For urgent A/S cases, a refurbished unit can be shipped in advance before the defective unit is returned.
💰 A refundable deposit equal to the product value must be paid first.
✅ Once the defective unit is received and verified, the deposit will be fully refunded.
⏳ If the defective unit is not returned within the agreed period, the deposit will be forfeited.